Technical Support
Professional team, comprehensive support, ensuring system stability.
Operations Services
Operations & Maintenance Services
Provides 7×24 hours of professional operations and maintenance services to ensure stable system performance.
- Remote Monitoring and Fault Diagnosis
- Periodic Inspection and Maintenance
- Spare Parts Supply
- Technical Support and Training
- Performance Optimization and Upgrades
Customer Support
Professional support team ready to respond quickly to your needs
- 7×24 hour customer service hotline
- Professional Technical Support
- On-site Service Support
- Regular Follow-ups
- Satisfaction Survey
FAQ
Frequently Asked Questions to help you better understand our services
How is power generation ensured in a distributed photovoltaic system?
We use high-efficiency monocrystalline PERC modules with conversion rates ≥21%, paired with an intelligent monitoring system for real-time power generation tracking. We also provide regular cleaning and maintenance services to ensure optimal system performance. Based on historical data, our projects consistently achieve annual energy output exceeding 95% of the design value.
How is safety ensured in energy storage systems?
Our energy storage system uses lithium iron phosphate (LFP) batteries for superior safety. It is equipped with a Battery Management System (BMS) and an Energy Management System (EMS) to provide multi-layered protection. Additionally, integrated fire suppression and thermal control systems ensure safe and reliable operation.
How fast is the charging at the station?
Our charging stations feature DC fast chargers with power ranging from 120 to 1000 kW, capable of charging most new energy vehicles to 80% in 30-60 minutes. Actual charging time depends on the vehicle's battery capacity and charging power.
How long does it take to complete an electrical engineering construction project?
Construction timelines vary based on project scale and complexity. Typically, small-scale distribution projects take 1-2 weeks, medium-sized transmission and substation projects require 1-2 months, and large-scale projects span 3-6 months. We will provide a detailed construction schedule and timeline prior to project commencement.
What does operations and maintenance services include?
Our managed services include remote monitoring, regular inspections, fault resolution, equipment maintenance, performance analysis, spare parts supply, and technical support. We offer a range of service packages that can be customized to meet your specific needs.
How do I report an issue or get technical support?
Contact us by calling our 24/7 hotline at 24-400-0698, emailing 503760291@qq.com, or leaving a message on our website. We will respond and arrange for a specialist within 2 hours.
Need technical support?
Our professional team is ready to assist you.